Frequently Asked Questions
- General Candidates & Adjusters
- Independent Adjusters
- Payroll & Paycom
- Clients
General Candidates & Adjusters Questions
Q: How do I apply for a job?
A: You can browse and apply directly to our open positions on our Current Openings page. Simply click the role that interests you and fill out our short application online.
Q: What happens after I submit my application?
A: Once you apply, a recruiter will review your resume. If your background matches the position, you’ll be contacted to discuss next steps.
Q: How do I get in contact with my recruiter?
A: You can reach out via email or phone. If you’re unsure who your recruiter is, contact our main office at [email protected] or call (866) 658-4477, and we’ll connect you.
Q: How can I be assigned to a new recruiter?
A: If you’d like to work with a different recruiter, please reach out to our Human Resources team at [email protected] and we’ll be happy to help reassign you.
Q: Why haven’t I heard back from my recruiter?
A: Recruiters may be managing a high volume of candidates, especially during CAT season. If it’s been more than a week, feel free to follow up by phone or email.
Q: How much does it cost to work with a recruiter?
A: Our recruiting services are completely free for candidates and adjusters.
Q: Are your services confidential?
A: Absolutely. Your personal information and job search details are kept strictly confidential.
Q: How do I get into the insurance industry without prior experience?
A: We recommend starting with entry-level claims support or trainee roles. Most of these roles will be found directly with the carrier; however, we occasionally source candidates for these roles.
Q: Do you have any work-from-home or remote opportunities?
A: Yes! Many of our clients offer remote or hybrid positions. Check our Current Openings for available roles.
Q: What types of jobs do you recruit for?
A: We specialize in insurance claims positions. That includes, but is not limited to, adjusters, examiners, estimators, managers, and support staff.
Q: What are job alerts, and how do I sign up for them?
A: Job alerts notify you of new openings that match your skills and preferences. You can subscribe when you apply or through our Job Alerts page.
Independent Adjusters Questions
Q: How can I join your roster?
A: You can join our roster by submitting your resume through our Join Our Roster page. Once onboarded, you’ll be eligible for future deployments and job alerts.
Q: How do I get deployed through your firm?
A: To be considered for deployment, make sure your profile and licenses are up to date on our roster. When a deployment opportunity arises, our team will reach out directly.
Q: Do you currently have any deployments or opportunities available?
A: Deployment availability changes frequently. Visit our Current Opportunities page or contact your recruiter for the latest updates.
Q: What licenses do I need to become an independent adjuster (IA)?
A: The most common is a state-specific adjuster license (such as Texas or Florida). We recommend checking state requirements through the National Insurance Producer Registry (NIPR).
Q: Do you offer daily claims or CAT (catastrophe) work?
A: Yes! We support both daily claims and CAT deployments throughout the year.
Q: Do you offer training or continuing education resources?
A: Currently, we are not conducting training specific to our organization. However, you can visit our Training page to see all our recommended programs.
Payroll / Paycom Questions
Q: How do I log into Paycom?
A: Go to www.paycom.com and click Employee Login. You’ll need your username and password to access your account.
Q: How do I reset my Paycom password?
A: Select Forgot Password on the login screen and follow the prompts to reset your credentials.
Q: How do I enter or update my direct deposit information?
A: Log into Paycom, go to Payroll → Direct Deposit, and enter your bank details. Updates take effect in the next pay cycle.
Q: How do I approve timecards?
A: You can approve timecards directly in Paycom under Time Management → Approvals.
Q: What should I do about approving timecards if I’m out of the office?
A: You can log into Paycom remotely to approve timecards or delegate approval to another supervisor if needed.
Q: How do I submit an employment verification request, and what is the turnaround time?
A: Employment verification requests can be submitted to [email protected]. Please allow 3–5 business days for processing.
Q: Do you offer pay advances?
A: Pay advances may be available in limited circumstances. Please reach out to [email protected] for assistance.
Client Questions
Q: How quickly can I expect to see resumes for my open position?
A: We aim to present qualified candidates within 24–48 hours for most positions. Timelines can vary depending on role requirements and volume.
Q: How do you source candidates?
A: We use a combination of proprietary databases, industry referrals, targeted outreach, and specialized job boards to connect with experienced claims professionals nationwide. Our recruiters also maintain long-term relationships within the industry, allowing us to quickly match the right talent to your needs.
Q: How does your firm scale for CAT events or high-volume surges?
A: We maintain a national roster of prequalified adjusters, allowing us to quickly staff projects and support carriers during high-demand periods.
Q: Do you offer claims assistance?
A: Yes! In addition to staffing solutions, we provide comprehensive claims support services, including contents, auto total loss, and desk adjusting assistance. Learn more on our Claims Services page.
Q: How do I request your services?
A: You can submit a request through our Partner With Us page or contact us directly at [email protected] or (866) 658-4477. Our team will connect you with an account manager to discuss your specific needs.