When you first meet Erika Robinson, you’ll be met with her contagious optimism and energetic personality, and you’ll immediately understand why she’s passionate about building relationships with clients. It’s something that has always come naturally, being a friend to others.
Since joining our company 11 years ago, Erika has built a team of client experience experts while simultaneously touring the country meeting clients, and learning about their needs. She is a proud member of NAAIA (National African Americans in Insurance Association) and WII (Women in Insurance). And if you’ve been to one of our industry’s many conferences, chances are you’ve already had the pleasure of hearing her cheer you on at our booth’s infamous prize wheel.
We recently sat down with Erika to talk all things TheBest Claims and what inspires her to help our clients find solutions to their claims hurdles.
What inspires you in your day-to-day work?
In my day-to-day work, what truly inspires me is the opportunity to connect with our clients and create lasting relationships, all while leading our account management team. I firmly believe in the power of optimism and boundless energy, and I strive to infuse these qualities into everything we do.
Our main goal is to find the best solutions for our clients and to nurture partnerships that align seamlessly with our company’s objectives. I am personally committed to making our clients’ lives easier and tackling their claims challenges head-on. Every day, I draw inspiration from the knowledge that we are here to provide exceptional service and support, and to continuously enhance our clients’ experience.
Which of our company values resonate with you the most? Why?
Of our company values, the one that resonates with me the most is excellence. I find it to be a guiding principle that aligns with my personal and professional values.
Excellence signifies a commitment to delivering the highest quality in everything we do. It reflects an unwavering dedication to continuous improvement, attention to detail, and the pursuit of the best possible outcomes. What I appreciate about this value is that it sets a high standard for both individual and team performance. It encourages us to not just meet expectations but to consistently exceed them.
Striving for excellence fosters a culture of innovation and drives us to seek better solutions, which ultimately benefits our clients and the organization as a whole. It also instills a sense of pride in our work and ensures that we maintain a positive reputation in the industry.
Excellence as a value motivates me to continually push the boundaries of what I can achieve and to never settle for mediocrity. It aligns with my belief that, in any endeavor, giving your best and striving for the highest possible quality is the key to long-term success and personal fulfillment.
Tell us about a time when you felt like your work made a difference for a client.
I cannot think of just one time because every client issue is different. In my role, I’ve had the privilege of helping clients navigate a wide range of unique challenges and situations. Whether it’s assisting them in finding the right insurance professionals, streamlining their staffing processes, or providing personalized solutions to their specific needs, each case has presented its own set of complexities and opportunities.
What truly matters to me is that I approach each client interaction with the same level of commitment and dedication, aiming to make a positive impact in their context. The satisfaction comes from knowing that I’ve contributed to their success, even if the ways in which I’ve made a difference vary from one client to another.
It’s this dynamic nature of my work that keeps me engaged and continually motivated to adapt and provide tailored solutions for each client, ensuring that their unique needs are met to the best of my abilities.
What do you think sets our team apart from others?
What truly sets our team at TheBest Claims Solutions apart from the rest is our unwavering commitment to excellence. We don’t settle for anything less than providing top-notch claims solutions and exceptional customer service. We embrace excellence in every aspect of our work, from claims processing to staffing solutions. That’s what makes us stand out as a company that goes above and beyond to meet your needs.
Furthermore, our deep understanding of the insurance industry and our ability to adapt to your evolving needs are key strengths that set us apart. We’re dedicated to being client-centric and flexible, always putting your interests first.
Effective communication is at the heart of what we do. We ensure that we understand your expectations and are responsive to your needs. Our commitment to transparent and efficient communication is a standout feature of our service.
Our “Focused Approach” to delivering results and efficiency is another key differentiator. We are dedicated to providing practical solutions that work for you.
Last but not least, our extensive experience and unwavering dedication to delivering personalized solutions further distinguish us as experts in the field.
In a nutshell, what sets us apart is our dedication to excellence, our adaptable and client-focused approach, effective communication, a focused approach to delivering results, and a wealth of industry experience. These qualities make us your go-to partner for top-quality claims solutions and staffing services.