Leadership Spotlight: Kirby Pettitt
Leading a team of over 30 recruiters is no easy feat, but our Executive Vice President of Recruiting makes it look like a breeze. Kirby’s day-to-day consists of leveraging our expansive network of claims professionals to support our clients while ensuring each candidate is the best fit for the role. Only moments after sitting […]
A Contents Case Study: How a Top Carrier Simplified Their Claims Process
This top-10 P&C Insurance Carrier was looking to find new solutions to help them decrease cycle times while increasing their policyholder satisfaction. TheBest Claims was their solution. The Challenge: Increasingly longer cycle times and claims costs. Average cycle time – 39.6 Days Average lines of Contents produced – 519 Average RCV per claim – $88,600 […]
Settlement Negotiation Best Practices
One of the most difficult aspects of the claim process is handling settlement negotiations. Between balancing the carrier’s financial needs with the insured’s expectations, learning how to navigate both legal and emotional complexities with finesse is critical. Our very own Sam Barnes, VP of National Accounts, has put together his fool-proof strategy and best practices […]
Team Spotlight: Contents Creation
For Barri leading a team of claims professionals comes naturally. While she prides herself in her leadership abilities, she’s also lucky enough to be backed by all-stars who make it easy. This is why, when we reached out to talk about Barri’s achievements as Manager of Contents Creation Services, she immediately turned the spotlight on […]
Stepping into the Future of Claims: an Interview with Westhill’s Scott Kay
Growing and scaling a business requires thoughtful strategic moves and continued innovation. As we expanded into new territory, we needed strong partnerships to boost our tech sector presence. It made sense to collaborate with the team at Westhill, a breakthrough technology solution for carriers and their policyholders. About Westhill Westhill provides digital solutions for the […]
The Power of Women in Leadership
An interview with some of the women leading the way at TheBest Claims. Women have, historically, been the minority in the insurance sector, and creating space for women as our community grows is a critical step towards an inclusive and equitable industry. Women are the future. Studies indicate that companies boasting a higher female presence […]
Case Study: How Strategic IA Partnerships Led to Claims Success
What began as an exclusive partner for a large carrier’s CAT Auto division turned into a new full-service claims partnership and an auto program built specifically with their needs in mind. The Challenge The exponential growth of a Fortune 500 insurance carrier exacerbated common issues of unpredictable influxes of claims, long cycle times, and even more […]
Navigating the Fast Lane: Auto Adjuster Best Practices
In the world of insurance claims, auto adjusters navigate the fast-paced highway of assessments and settlements. Handling a multitude of claims in a single day requires adaptability, efficiency, and a set of skills that go beyond just crunching numbers. Wondering what it takes to succeed in the dynamic field of auto-adjusting? Rituals for success […]